The way we select and develop our carers sets a benchmark to pursue our ethos to redefine the future of care in the home and allows us to deliver a high end bespoke concierge service to our clients, their families and those supporting them.
The majority of our training is done by a Registered Nurse at our premises in Christchurch, where we have dedicated and modern training facilities, and includes our induction which carers must pass before providing any level of care thereby ensuring that:
- their skills are upto date
- they can meet our exacting standards
- they understand and agree with our ethos and values
- and deliver a flexible service in which the client feels safe and confident in the carers and the company
Our expectation is that carers pursue their continued professional development reaching for higher qualifications and to move towards a more senior role in the company, and so to promote that, we hold additional training sessions and webinars from specialist consultants in specific areas for example dementia, strokes, palliative care.
We understand the need for discretion and our carers wear a uniform which is smart, discreet and professional, so if out and about with you, no one is aware that you have a carer with you.
It is essential that we promote the consistency and long service of our carers so we invest in and support their development and loyalty. Their pay is much higher than local comparators, they have excellent terms and conditions and have their dedication and commitment rewarded for example with bonuses, private health cover and nominations for awards.